'Website Live chat support'
is an online service that allows businesses to chat
with website visitors in real time.
How can you boost our online
sale?
Researches show that visitors
on websites are more likely to purchase products or services
when they are given live help to answer their queries in real
time. Customer satisfaction increases when their queries are
being answered efficiently. We increase your online sale by
providing live chat support to your website visitors, and
increasing their confidence upon your products or services.
What are your hours of operation?
We operate 24 hours a day and
7 days a week. As we are offering our services worldwide,
we give option to our clients to select any 8-hour time period
in 24 hour day for the availability of an operator on their
website. Or, they can select 24/7 package for all time availability.
Please see details of our packages by clicking here
How do I get started with Helponchat.com
for my website?
Getting started with Helponchat.com
is very easy. As soon as we receive a sign up request from
you, we will get in touch with you or your webmaster to install
the software and live help button on your website. You
will be supplied with HTML code to insert on your web site.
No
HTML knowledge is required for you to carry out this task.
Just a simple copy & paste . That's it! For details
click
here
Would I have to pay extra amount
if I have a business website with heavy traffic?
The number of
operators on a website depends on its visitor's traffic. Our
each operator can handle up to 1000-1200 chats/month. We
assign another operator if number of chat exceeds 1200 per
month.
For
details of our pricing structure for each additional operator
,
Click
here
Are you a live chat software
provider?
Basically,
we are an operator service provider. We use third-party
live chat software. We will install the software on your website
in cooperation with you or your webmaster. No HTML knowledge
is required for this purpose. Just a simple copy & paste
HTML code into your page, and that's it! You don't have to
pay extra amount for this purpose. We will do it for you completely
free of cost! We also provide livezilla (Free live chat
software) setup and hosting service. For details of our
livezilla setup package, please visit
www.helponchat.com/livezillasetup.html
How much time will it take to
get started?
It won't take more than a day
to install the software. However, the operator training will
take around 3 to 7 days depending on your scale of business.
Where are you located?
Helponchat
Pvt. Ltd is located in Karachi, Pakistan. For detail address
click
here
Do
you offer only English-speaking operators?
Yes. We offer only English-speaking
operators who are university graduates. As English is an official
language of Pakistan, we can give our clients assurance of
quality service.
How
are your operators selected and what training do you provide
them?
Our operators are selected on
the basis of following criteria
-
At least University graduate
- Fluent in English speaking
- Typing speed of minimum 40 W.P.M
- Open minded
How is the billing process conducted?
We receive payments through
Paypal
and
Bank/Wire
transfer on the monthly basis.
