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Live
Chat Customer Support And
Sales Service |
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Helponchat
is an online customer
care service enabling
online merchants to increase
their sales by proving
real-time live help to
their website visitors,
answering their queries
in real-time and increasing
their confidence upon
your products or services.
We provide 24/7, 8/5 and
8/6
Live chat
operators for
your website's customer
support, along with Free
software . Visitors on
your web site simply click
a Live help button and
then enter a live chat
with operator. Our operators
act as a live website
guide by answering the
queries of your customers,
providing them assistance
and increasing their confidence
upon your products or
services. |
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Because of the competition,
the live chat support
has become a necessity
for an every online
business. Make sure
that your business is
not loosing the potential
customers just because
there is no one to answer
their queries in real-time.
Our live Chat operators
answer all customer
support and sales queries
pertaining to goods,
services or delivery.
The operators are fully
trained about the products
or services of our client’s
business, and have the
necessary knowledge
which is required for
customer support. We
encourage our clients
to inform us about their
updates on a regular
basis, so that the passing
of the incorrect information
to the customers can
be avoided.
Our live chat operators
will,
Greet your website visitors
provide real-time customer
support
recommend products or
services
help in form-filling
or registration process
guide your visitors
to their required subpages
help visitors in completing
the payment procedures.
set an appointment (if
necessary)
convince your website
visitors using ‘selling
points’.
clear the hindrances
in your customer’s
mind
Our
Live Operators use the
best form of 1-to-1
live
customer service and sales
approach, via
live
interaction. We greet
and help your website
guests to complete
their visit by giving
a cordial reception
and supporting them in
every way possible. |
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Technical Support |
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The
technical support is the most
integral part of our service.
Whether it be an online virtual
classroom or a simple web-hosting
service provider, the customers
will always look for an helping
hand to solve their technical
problems in real-time. Our representative
will take care of your customers
in providing live technical
support via live chat, e-mail & live desktop sharing.
It is up to your customer to
prefer which way he would like
to receive technical support.
Ready-made PDF or MS WORD files
are shared live with the website
visitors via live chat window to
solve their technical problems.
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Livezilla (Live Chat Software)
Setup & Hosting |
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LiveZilla is a freeware
live chat software which connects to
your website visitors in
real-time.
The program also tracks
visitor statistics who arrive
at your site like their
country, current browsing
page, ip address, timezone,
referrer or search string, and
their history along with the
name if they entered before
while chatting with you on
livezilla.
The software is
getting enormous appreciation
and popularity across the
world not only because its
FREE,
but because it has plenty of
advance features like
unlimited operator login,
unlimited departments, Webcam
support, pro-active chat
invitations, Sounds and Visual
alerts, Desktop client for
windows, File transfer, Call
transfer, Offline messages,
login details of each
operator, SSL support,
Security filter, Resource
management, Backup systems,
Customization and Branding.
We provide livezilla setup
service
for just $15 (One-time
fee). You
will only need to place the
html link (which we will
provide you) on your website
where you want live chat icon
to appear .
For more information of our
LiveZilla setup and hosting
packages, please visit
www.helponchat.com/livechatsupport.html |
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Appointment
setting |
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Live chat operator schedules
the appointment between the
customer and the concerned
person of the organization.
Our operator will act as a
bridge between the customer
and your company’s personnel.
This process will save your
time and keep you updated.
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Website
Navigation |
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It
is annoying for the visitor
when he can't find the information
he needs. In such cases, most
of the time visitors jumps
to another site. This is where
the live chat operator can
actively participate in providing
the exact page where the information
is available or to guide them
the exact location at your
site. With the help of
co-browser navigation function,
the operator can actively
steer the visitor between
your website pages and can
open the desired webpage of
your site in the visitor's
browser.
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Email
Response Handling / Ticket Support
Management |
Email
management is an important
part of customer serivce.
As, Helponchat is a
complete online customer
care service, we share
your e-mail management
hassles. Whenever you
receive an email from
your customer, it will
automatically be forwarded
to the operator assigned
on your website. The
CSR will reply according
to the pre-determined
guidelines. ‘Helponchat’
makes sure that your
customer receives an
appropriate reply. The
carbon copy of the reply
will automatically be
send to you, so that
you may monitor each
e-mail. Your customer
will receive an immediate
reply because of the
availability of Live
Chat CSR. This quick
e-mail interaction between
the customer and ‘your
company’ will
develop a positive image
about ‘your company’
in the minds of the
enquirer.
Signing up with Helponchat,
will not only save your
time but will also keep
you free from administrative
hassles. Give your customers
a helping hand. Don't
just rely on FAQ's.
Provide your visitors
the best customer service.
We are
dedicated to help you in
achieving your
e-business goals
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